Privacy Policy

PRIVACY POLICY

Trio Ceramica Pty Ltd

1. We respect your privacy
1.1. Trio Ceramica Pty Ltd respects your right to privacy and is committed to
safeguarding the privacy of our customers and website visitors. We adhere to
the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This
policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about
you.

2. Collection of personal information
2.1. Trio Ceramica Pty Ltd will, from time to time, receive and store personal
information you enter onto our website, provided to us directly or given to us in
other forms.
2.2. You may provide basic information such as your name, phone number, address
and email address to enable us to send information, provide updates and
process your product or service order. We may collect additional information at
other times, including but not limited to, when you provide feedback, when you
provide information about your personal or business affairs, change your content
or email preference, respond to surveys and/or promotions or communicate with our customer support.
2.3. Trio Ceramica Pty Ltd never stores or keeps on file Credit Card details or bank account numbers.
2.4. Additionally, we may also collect any other information you provide while
interacting with us.

3. How we collect your personal information
3.1. Trio Ceramica Pty Ltd collects personal information from you in a variety of ways,
including when you interact with us electronically or in person, when you access
our website and when we provide our services to you. We may receive personal
information from third parties. If we do, we will protect it as set out in this Privacy
Policy.

4. Use of your personal information
4.1. Trio Ceramica Pty Ltd may use personal information collected from you to
provide you with information, updates and our services. We may also make you
aware of new and additional products, services and opportunities available to
you. We may use your personal information to improve our products and
services and better understand your needs.
4.2. Trio Ceramica Pty Ltd may contact you by a variety of measures including, but
not limited to telephone, email, sms or mail.

5. Disclosure of your personal information
5.1. We will not disclose your personal information to any of our insurers, professional advisers or agents.
5.2 Personal information is only supplied to a third party suppliers or subcontractors when it is required for the delivery of our products and services.
5.3. We may from time to time need to disclose personal information to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant, in
the course of a legal proceeding or in response to a law enforcement agency
request.
5.4. We may also use your personal information to protect the copyright, trademarks,
legal rights, property or safety of Trio Ceramica Pty Ltd,
www.trioceramica.com.au, its customers or third parties.
5.5. If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer to the extent permissible at law our user
databases, together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality. We would seek to only
disclose information in good faith and where required by any of the above
circumstances.
5.6. By providing us with personal information, you consent to the terms of this
Privacy Policy and the types of disclosure covered by this Policy. Where we
disclose your personal information to third parties, we will request that the third
party follow this Policy regarding handling your personal information.

6. Security of your personal information
6.1. Trio Ceramica Pty Ltd is committed to ensuring that the information you provide
to us is secure. In order to prevent unauthorised access or disclosure, we have
put in place suitable physical, electronic and managerial procedures to
safeguard and secure information and protect it from misuse, interference, loss
and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk.
We cannot guarantee the security of any information that you transmit to us, or
receive from us. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that
we collect will not be disclosed in a manner that is inconsistent with this Privacy
Policy.

7. Access to your personal information
7.1. You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988 (Cth). A small
administrative fee may be payable for the provision of information. If you would
like a copy of the information, which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at info@trioceramica.com.au.
7.2. We reserve the right to refuse to provide you with information that we hold about
you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send
in details of your complaints to 174 Penshurst Street, North Willoughby, New
South Wales, 2068. We take complaints very seriously and will respond shortly
after receiving written notice of your complaint.

9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may
modify this Policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on our website or
notice board. Please check back from time to time to review our Privacy Policy.